Customer Service
Security and Warranties
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If, for any reason, clients are not satisfied with an order, items not worn can be returned for size exchange or refund within 28 days from the date of arrival of the product.
Instructions for returns
1) To request authorisation for a return, the Client should send an e-mail to servizioclienti@myfashionhit.com. The e-mail should specify the codes of the items to be returned and one of the compensatory measures provided: size exchange or return. Once the return request has been received, MYFASHIONHIT.COM will send a confirmation e-mail containing the RMA number to the Client.
2) The product must be returned with the courier specified in the e-mail sent by MYFASHIONHIT.COM. The RMA number, also indicated in the same e-mail, should be included in the waybill handed by the courier when the package is collected. The client should fill the waybill according to the instructions included in the e-mail sent by MYFASHIONHIT.COM.
3) The return should be shipped within 28 days from the receipt of the order.
4) The client can choose from 2 types of compensation:
The refund will be issued in the same currency of the original purchase. Any difference due to fluctuations of the exchange rate cannot be refunded.
5) The shipment will be FREE for all returns made in Italy and Europe. Returns from outside Europe will have free shipment only in case of size exchange. If a client from outside Europe requests a return with refund, the shipment (about 30 Euros) and any import duties will be charged to the client. Such amounts will be deducted from the final refund. Also in this case, the refund will be processed once the returned item arrives to MYFASHIONHIT.COM stock and the items are checked.
In the event of conformity defects in the products purchased with respect to the description published on MYFASHIONHIT.COM, the user is entitled to the repair or replacement of the product, at no additional cost, when this is possible due to the available stock for sale and provided the repair or replacement do not prove too expensive for the seller, considering the value that the good would have if it did not have the conformity defect.
Subject to evidence to the contrary, it is presumed that the conformity defects manifest within 28 days from the delivery of the Product. In order to be able to avail of the Legal Warranty, the user should provide proof of the date of purchase and delivery of the good. The Legal Warranty does not cover products which have been repaired, modified or in any way altered by the user. The scope of application of the Legal Warranty does not include any failure, defect or malfunction which were caused by unanticipated events or due to user’s fault because the product was not used in accordance with its intended use and/or the technical documentation attached to the product, if any, or in its instructions of use. The conventional warranties for sold products are those provided by the manufacturer. The products purchased from the site are subject to the regulations governing the sale of consumer goods.
Terms and conditions of acceptance of a returned item
MYFASHIONHIT.COM reserves the right to reject returns non previously authorised or shipped with couriers others than that indicated in the e-mail with the instructions, or in any case non compliant with the expected conditions. In these cases, the good will be shipped back to the sender to their original address. In any case, the possible acceptance of such returns may involve a charge to the client who has not followed the instructions provided.
For all the aspects not explicitly stated, the European regulations for distance commerce apply.